Last updated: November 7, 2025.
This Refund Policy explains how Christian Montalban Consulting handles deposits, milestone payments, and adjustments for consulting engagements and digital deliverables provided by Christian Dave Montalban.
Table of Contents
Summary
Consulting work begins once a deposit or statement of work is confirmed. Because delivery starts immediately, payments are generally non-refundable. We will always collaborate to resolve billing concerns in good faith.
Scope
This policy covers deposits, retainers, milestone invoices, and digital assets supplied throughChristian Montalban Consulting, regardless of currency or payment method.
Core Policy
All payments are final once work commences. If a project is paused by the client, we may allocate remaining prepaid hours to future work for up to 90 days. After that window unused balances expire unless otherwise agreed in writing.
Exceptions
- Duplicate charges or billing system errors confirmed by our payment processor.
- Legal obligations that mandate a refund in your jurisdiction.
- Material breach of a written agreement by Christian Dave Montalban that prevents delivery.
How to Request a Review
- Email billing@christianmontalban.dev with your invoice ID, payment receipt, and summary of the issue.
- We will acknowledge within three business days and may request additional context or logs.
- Once verified, we will determine whether a credit, partial refund, or alternative remedy is appropriate.
Processing & Timing
Approved adjustments are processed through the original payment method when possible. Banks and card issuers control final settlement timing; we provide confirmation once the refund or credit is initiated.
Contact
Billing questions or adjustment requests: billing@christianmontalban.dev.
General inquiries about engagements: mailchristianmontalban@gmail.com.
We revisit this policy as our services evolve. The revision date above signals the latest changes.